Artibly > Questions for Artibly
Questions for Artibly
 

Should Artibly tile be used outdoors?

Artibly tile will last indefinitely if used indoors, but it may fade if used outdoors. Artibly suggests that all of its tile be kept out of direct sunlight.

Artibly has sold tile that has been installed in swimming pools, outdoor murals in shaded areas, and as design elements in custom outdoor furniture.

Artibly has had reports of its outdoor tile beginning to fade in as little as six months. We also know of outdoor applications that haven't faded in years. Fading time depends on how much sun your Artibly tile receives, and whether or not the tile is in a protected area.

Artibly also has made hundreds of tiles for grave markers and monuments. Because the cost of an Artibly tile is less expensive than alternative printing methods, customers buy our tiles knowing that the tiles could fade and might have to be replaced over the years.

How does Artibly print on tile?

Artibly prints your image using a heat-transfer process that dyes a polyester coating that has been applied and cured to the tile surface. The tile coating can be scratched with a sharp object, such as a knife or scissors, but if handled like any fine furniture, your tile will last for years. Artibly has made thousands and thousands of tiles over the years using this printing method.

What are the different tile finishes.

Ceramic Tile

Artibly's ceramic tile has three finishes:

Gloss finish provides a brilliant canvas for the best artwork and photo reproduction. Gloss finish is susceptible to abrasions if cleaned with a paper towel or an abrasive cloth. These abrasions do not affect the printed image, but may be visible in certain lighting conditions. Gloss tile may be used in a wet environment, but the tile should be cleaned to avoid water stains.

Satin finish also enhances photos and artwork. Its surface is lustrous, with just enough sheen to make the tile attractive, but not enough to obscure the image in certain lighting conditions. Satin tile may be used in a wet environment, but the tile should be cleaned to avoid water stains. Use a non-abrasive cleanser and cloth when cleaning the tile.

Matte finish is highly resilient and resistant to abrasions. We recommend its use on tabletops or for trivets, or for any surface that will have items placed on it. Matte tile may be used in a wet environment, but the tile should be cleaned to avoid water stains.

Tumbled Porcelain Tile

Tumbled porcelain tile is a beautiful, natural tile that is great for displaying vintage-type images because of its flat matte finish and uneven texture and edges. The tile has rough edges, and pits on the tile surface. The tile has a very durable surface. Porcelain may be used in any wet application.

Glass Tile

Artibly prints your image on the back of its glass tiles. Artibly's 4.25" x 4.25" and 6" x 6" glass tiles are tempered, which means they can't be cut. The tile has a slight green cast.

Glass tile has an opaque back, which lets very little light shine through.

How do people use Artibly tile?

Artibly has been printing tile since 2001. Our ceramic, glass and porcelain tiles have been used as kitchen and sink backsplashes, inside shower and tub enclosures, in retail establishments, including restaurants and supermarkets, and, of course, as beautiful artwork on mantelpieces and in frames.

May I place an order with Artibly by phone?

All Artibly orders must be placed at www.artibly.com.

How may I pay for my Artibly order?

You may pay for your order with MasterCard, Visa and American Express when ordering on the Artibly website, or by telephone.

Will I have to pay sales tax?

Only orders placed from California addresses are charged sales tax.

Is my online Artibly order secure?

The security of your personal information is very important to Artibly. When credit card information is transmitted, this data goes to a third-party clearing house hired by Artibly, which uses industry-standard SSL encryption to protect your information. SSL encryption is a method by which information is encrypted while being transmitted over the Internet. Artibly never sees your credit card information, nor does Artibly store such information.

How long does Artibly take to make my order?

Almost all products ordered from Artibly are made and shipped the day we receive your order. If your order is placed too late in the day (after 1:30 pm Pacific Time) or on the weekend, it may be shipped the next business day.

Artibly may also need a bit more time to produce large orders. It's always best to contact Artibly and confirm shipping times for large orders if precise timing is an issue.

How long does shipping take?

Shipping times depend on your shipping address and the shipping method you choose. Cick here to see Artibly's color-coded map that shows UPS Ground shipping times in the Unites States. If UPS Ground isn't fast enough, or if you want to be absolutely sure you receive your order on a specific day, you may have to choose 3-Day, 2-Day or Overnight UPS shipping services.

Artibly also charges a flat rate for shipping via the U.S. Postal Service. In some cases, using the Flat Rate is less expensive than shipping via UPS. Packages less than 13 ounces ship via First Class Mail. Heavier packages are shipped via Priority Mail. Both of these USPS options take 1 to 3 days in the continental U.S.

May I pick up my order at Artibly?

You may pick up your order at Artibly. When placing an order on the Artibly website, one of your shipping options is Pick Up at Artibly if your registered address is close to our facility in California. If your address is not in close proximity, you won't see this shipping option.

You may pick up your order at Artibly, 1003 River Street, Suite A, Santa Cruz, CA 95060. Artibly is open 10 am to 4 pm, Monday through Friday. Artibly is closed on the weekend and on major holidays.

Will Artibly ship to my P.O. Box?

Artibly can ship to your P.O. box by U.S. Postal Service Only. Use our Flat Rate shipping option. UPS will not deliver to a P.O. Box.

Where's my Artibly order?

Check on the status of your order by clicking on the My Account link on the top-right of every Artibly webpage. After logging in, click the View the orders I have made link. You will see a list of your orders and their current status. If your order ships via UPS, you are automically emailed a UPS tracking number, which you can use to track your order at UPS.com.

How do I contact Artibly?

You may send Artibly an email using our form here. This page also contains Artibly's phone number and mailing address.